Popular Articles

  1. Historical ELS Attendee Data

    2024 ELS Attendee Data:  2024 ELS Attendee Demographics.xlsx
  2. Cancelling an Event Registration in Protech and Issuing a Refund

    Cancelling a Registration and Issuing a Refund Creation Date: Jul 23, 2025 Created By: Bridget Fairbanks 1. Click on Contacts 2. In the search field, type the last name, first name of the person and click enter Note: in the searc...
  3. Event Rescheduled - How to Update the Event and Create a NEW Calendar Link

    Event Rescheduled - How to Update the Event and Get a New Calendar Link Creation Date: Jul 31, 2025 Created By: Bridget Fairbanks View most recent version  1. Click on Meeting Settings 2. In the Search bar, type the name of the event...
  4. How to add an admin to a community

    1. From Community Home Page, click on Settings… 2. Click on Members 3. Find the individual(s) who need to have access and click "edit roles" 4. Check "make this user a community admin" 5. Click Add This Workflow was created wi...
  5. How to Add a Question to the Event Registration

    Adding a question(s) to the registration process Creation Date: Aug 24, 2022 Created By: Bridget Fairbanks 1. Log into Protech 2. Click on My Work 3. Click on "Meetings" 4. Click on Meeting Setup 5. In the search bar, start typi...
  6. How to impersonate a user in the Community

    This feature is helpful when trying to troubleshot an error, see the view a member or nonmember sees, etc.  1. From Community home, click on DIRECTORY 2. Type the member's name and click search 3. Click on the member's name 4. From ...
  7. Invoices - How To Send an Invoice

    How to send an invoice that was already created Note: Each contact should be able to pull their invoices from their HBA accounts. However, if you need to manually send them an invoice for some reason you can follow these steps. Creation...
  8. How to manually add members to a community

    1. Click on "Settings" from community home 2. Click on Members 3. Click on Add Member 4. Click on "add: ...
  9. How to Register Someone for an Event in Protech

    How to Register Someone for an Event In Protech Creation Date: Jul 21, 2025 Created By: Bridget Fairbanks   1. Click on Contacts 2. In the search field, type the last name, first name of the contact and click enter 3. Double click ...
  10. How to update community library and discussion settings

    1. From Community Admin, click on Community 2. Click on Discussions 3. Click on List 4. Click on Search 5. Type your community name 6. Click on the row with your community 7. Click on the name of the community in the right-h...